Terms & Conditions

● Since wood is a natural product, it may have defects, colour variations, and imperfections, which are all considered part of its natural beauty. Natural colour variations, loops, stress marks, and other flaws in the workmanship and materials are not considered flaws. Even with the best therapies, weather effects can cause some degradation of outdoor wooden furniture. If not properly used and cared for, wood surfaces may be dented, scratched, and so on. All surface finishes mellow with age, so users can keep that in mind.

● We guarantee that our products are free of manufacturing defects; however, in the unlikely event that a product is defective, we will exchange, repair, or refund using our gift vouchers during the warranty period, subject to review, verification, and confirmation of the manufacturing defect. The preceding warranty is not a rolling or continuing warranty, and the goods transferred or fixed are only insured for the remainder of the initial warranty term (i.e., the remainder of the actual 4-year warranty period).

● Furthermore, Mod WeBe performs the replacement or repair of the defective product at the customer’s original delivery address, which the customer provided during the purchase of the faulty product.

● Mod WeBe agrees to honour the customer’s request for an exchange, repair, or refund of the faulty product if the customer provides either the original invoice/bill or a copy/Xerox of the original invoice/bill, proving proof of purchase of the faulty product.

● Mod WeBe reserves the right to swap, fix, or refund any defective product/s due to expansion of cracks, twisting, or knots. For Mod WeBe to honour the request for an exchange, repair, or refund, no alteration or modification to / in the product/s must have been made/carried out, and the defective product must be in its original state. If the product is changed in some way by the consumer, Mod WeBe’s responsibility to exchange, fix or refund the product will end immediately.

● Any complaint raised by a customer will receive a response from Mod WeBe within 7 (seven) working days from the date of the complaint. Please note that during this period, a Mod WeBe representative will inspect the product for the purpose of resolving the customer complaint.

● If our personnel/representative wishes to perform minor repairs on the defective product, the faulty products must be made available to our personnel/representative at your address.

● The length of the warranty for the repaired or replaced product is equal to the remaining length of the original warranty of the product when it was purchased originally by the customer.

● If the customer purchases a product from an exhibition sale, the product is considered “bought as seen and liked,” and Mod WeBe will not accept any requests for exchange, replacement, or refund unless the product has a manufacturing defect or borer infestation, in Mod WeBe’s opinion, that compromises the structural integrity of the product.

● All hardware spare parts and components, such as bolts, hinges, channels, magnets, and nuts, have a 6-month warranty from the date of purchase. However, for the warranty of accessories/hardware spare parts, the same process as for the exchange or repair of any defective product must be followed.